All guides

Operations

How do I notify all guests about a maintenance shutdown or service disruption?

Post a time-boxed announcement that every current guest at a property sees in their portal.

  1. 1

    Open Operations → Notifications

    Go to Operations → Notifications and pick a property. This posts an announcement inside the guest portal — it does not send an SMS, email, or push notification, so guests only see it when they open the app.

  2. 2

    Post a notification

    Click New notification. Use a Quick preset (Planned maintenance, Laundry unavailable, Food unavailable, Water supply disruption) to pre-fill a title and message, or write your own. Set a Start date and End date — the notice is only shown to guests during that window. Click Create notification.

  3. 3

    Removing a notice early, or editing one

    There's no edit option — click the trash icon to delete a notice immediately (no confirmation prompt), then create a new one with the corrected details. A notice shows as Active while today falls inside its date range, or Scheduled if its start date is still in the future.